Frequently Asked Questions
Everything you need to know about shopping with SKINN.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please visit our returns portal to initiate a request.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products cruelty-free?
At SKINN, we are committed to ethical sourcing. All of our curated products are 100% cruelty-free and never tested on animals.
How do I change or cancel my order?
To ensure fast delivery, we process orders quickly. Please contact our support team within 1 hour of placement if you need to make any changes.